Policy Privacy

At Robel Furniture Industry LTDA, privacy and security are priorities and we are committed to transparency in the treatment of personal data of our users/customers. Therefore, this Privacy Policy sets out how we collect, use and transfer information from customers or others who access or use our site.

By using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the rules of Data Protection (LGPD, Federal Law 13.709/2018), the consumerist provisions of Federal Law 8078/1990 and the other rules of the Brazilian legal system applicable.

Thus, Robel Furniture Industry LTDA, hereinafter referred to as Robel, enrolled in the CNPJ/MF under nº 46.932.208/0001-40, in the role of Data Controller, is bound by the provisions of this Privacy Policy.

1. What data we collect about you and for what purpose?

Our site collects and uses some personal data about you in order to enable us to provide services to you and to enhance your user experience.

The personal user and visitor data collected and stored by the website and/or CRM platform is for the purpose of:

2. How do we collect your data?

The personal data of the user and visitor are collected by the platform as follows:

It is on the basis of your consent that we process your personal data. Consent is the free, informed and unambiguous expression by which you authorize a Robel to process your data.

So, in line with the General Data Protection Law, your data will only be collected, processed and stored upon prior and express consent. 

Your consent shall be obtained in a specific manner for each purpose described above, evidencing Robel’s commitment to transparency and good faith  Robel with its users/customers, in accordance with the relevant legislative regulations.

By using Robel services and providing your personal data, you are aware of and consenting to the provisions of this Privacy Policy, in addition to knowing your rights and how to exercise them.

At any time and at no cost, you may revoke your consent.

It is important to point out that the revocation of consent for the treatment of data may imply the impossibility of the proper performance of some functionality of the site that depends on the operation. Such consequences will be informed in advance.

3. What are your rights?

Robel Robel assures its users/customers of their data subject rights as provided in article 18 of the General Data Protection Law. Thus, you can, free of charge and at any time:

4. How can you exercise your rights as a holder?

To exercise your rights as a holder, you should contact a Robel through the following available means:

In order to guarantee your correct identification as the holder of the personal data that are the object of the request, it is possible that we may request documents or other evidence that can prove your identity. In this case, you will be informed in advance.

5. How and for how long will your data be stored?

Your personal data collected by Robel serão will be used and stored for as long as necessary for the provision of the service or for the purposes listed in this Privacy Policy, taking into account the rights of data subjects and controllers.

In general, your data will be kept as long as the contractual relationship between you and Robel lasts. Once the personal data storage period is over, they will be deleted from our databases or anonymized, except in the cases legally foreseen in article 16 of the General Data Protection Law, namely:

I – compliance with a legal or regulatory obligation by the controller;

II – study by a research agency, guaranteeing, whenever possible, the anonymization of personal data;

III – transfer to a third party, provided the data treatment requirements set forth in this Law are complied with; or

IV – exclusive use of the controller, with no access by third parties, and provided the data is anonymized.

That is, personal information about you that is indispensable for the fulfillment of legal, judicial and administrative determinations and/or for the exercise of the right of defense in legal and administrative proceedings shall be kept, despite the exclusion of other data.  

The storage of data collected by Robel reflects our commitment to the security and privacy of your data. We employ technical protection measures and solutions that guarantee the confidentiality, integrity and inviolability of your data. In addition, we also have security measures in place that are appropriate to the risks and control access to the information stored.

6. What do we do to keep your data secure?

To keep your personal information secure, we use physical, electronic and managerial tools geared to protecting your privacy.

We apply these tools taking into consideration the nature of the personal data collected, the context and purpose of the processing, and the risks that potential breaches would create to the rights and freedoms of the data subject of the data collected and processed.

Among the measures we adopt, we highlight the following:

Robel is committed to adopting the best possible measures to avoid security incidents. However, it should be noted that no web site is entirely secure and risk free. It is possible that, despite all our security protocols, problems may occur that are exclusively the fault of third parties, such as cyber-attacks by hackers, or due to the negligence or imprudence of the user/customer.

In the event of a security incident that could create material risk or harm to you or any of our users/customers, we will notify those affected and the National Data Protection Authority of what has occurred, in accordance with the provisions of the General Data Protection Act.

7. With whom can your data be shared?

In order to preserve your privacy, Robel will not share your personal data with any unauthorized third party. 

Your data may be shared with our business partners.

They receive your data only to the extent necessary to provide the contracted services and our contracts are guided by the data protection rules of the Brazilian legal system.

However, our partners have their own Privacy Policies, which may differ from this one.

Besides, there are also other hypotheses in which your data may be shared, which are:

I – Legal determination, request, requisition or judicial order, with competent judicial, administrative or governmental authorities.

II – In case of corporate movements, such as mergers, acquisitions and incorporations

III – Protection of Robel’s rights in any type of conflict, including those of a judicial nature.

7.1. International Data Transfer

Some of the third parties with whom we share your data may be located or have facilities located in foreign countries. In these conditions, in any event, your personal data will be subject to the General Data Protection Law and other Brazilian data protection legislation.

In this sense, a Robel is committed to always adopting efficient cyber security and data protection standards, in the best efforts to guarantee and comply with the legislative requirements.

By agreeing to this Privacy Policy, you agree to this sharing, which will take place in accordance with the purposes described herein.

8. Cookies or Navigation Data

Robel makes use of Cookies, which are text files sent by the platform to your computer and stored on it, which contain information related to site navigation. In short, Cookies are used to improve the user experience.

By accessing our site and consenting to the use of Cookies, you acknowledge and accept the use of a browsing data collection system with the use of Cookies on your device.

uses the following Cookies: proprietary, third-party, session or temporary, persistent or permanent Cookies.

You may at any time and without charge change the permissions, block or refuse Cookies. However, revoking consent for certain Cookies may make it impossible for some features of the platform to function properly.

To manage your browser’s cookies, simply do it directly in the browser settings, in the Cookies management area. You can access tutorials on the subject directly from the links below:

If you use Internet Explorer.

If you use Firefox.

If you use Safari.

If you use Google Chrome.

If you use Microsoft Edge.

If you use Opera.

You can find more information about the Cookies we use and how they work in our Cookie Policy, available at this link (link to Cookie Policy)..

9. Alteration of this Privacy Policy

The current version of the Privacy Policy was formulated and last updated on: 09/12/2021

We reserve the right to modify this Privacy Policy at any time, primarily to conform to changes on our site or to changes in legislation. We recommend that you review it frequently.

Any changes will be effective as soon as they are posted on our site and we will always notify you of the changes.

By using our services and providing your personal data after such changes, you consent to them 

10. Responsibility

Robel Robel provides for the liability of agents acting in data processing processes, in accordance with articles 42 to 45 of the General Data Protection Law.

We undertake to keep this Privacy Policy up to date, observing its provisions and ensuring compliance with it.

In addition, we also undertake to seek technical and organizational conditions that are certainly suitable to protect the entire data processing process.

Should the National Data Protection Authority require that steps be taken regarding the data processing performed by Robel, we undertake to follow them. 

10.1 Disclaimer

As mentioned in Topic 6, although we adopt high security standards in order to avoid incidents, no web site is entirely risk-free. Accordingly, a Robel is not liable for:

I – Any consequences arising from the negligence, imprudence or malpractice of users in relation to their individual data. We guarantee and are liable only for the security of the data processing processes and the fulfillment of the purposes described herein.

We emphasize that the responsibility regarding confidentiality of access data lies with the user.

II – Malicious actions of third parties, such as hacker attacks, unless it is proven that Robel. is at fault or deliberate.

We emphasize that in case of security incidents that may generate relevant risk or damage to you or any of our users/customers, we will notify those affected and the National Data Protection Authority of the occurrence and we will take the necessary measures.

III – Inaccuracy of the information entered by the user/customer in the records required to use  Robel; any consequences arising from false information or information entered in bad faith are entirely the responsibility of the user/customer.

11. Data Protection Officer

Robel provides the following means for you to contact us to exercise your rights as a data subject: 17 3203 0400.

If you have any questions about this Privacy Policy or the personal data we handle, you may contact our Personal Data Protection Officer through the following channels:

Everton Rodrigues


Cookies Policy

This Cookies Policy is a supplementary document to Robe’s Privacy Policy available at this link: (privacy policy link). Here you will find objective and clear information about what Cookies are, which Cookies we use in our applications, what role they play and how to configure them.

1. What is Cookies?

Cookies are small text files or pieces of information that are downloaded to your computer, smartphone or any other device with internet access when you visit our application.

They contain information about your navigation on our pages and retain only information related to your preferences.  

This enables this page to store and retrieve data about your browsing habits in order to improve the user experience, for example. It is important to note that they do not contain specific personal information such as sensitive or banking data.

Your browser stores cookies on your hard drive, but they take up minimal memory space that does not affect your computer’s performance. Most information is deleted as soon as you log out, as you will see in the next topic.

1.1. Types of Cookies we use

  1. Proprietary cookies: these are cookies set by us or by third parties on our behalf
  2. Third-party cookies: these are cookies set by trusted third parties on our application Cookies, as to their lifetime, can be:

Cookies, as to their lifetime, can be:

  1. Session or temporary cookies: these are cookies that expire as soon as you close your browser, ending the session.
  2. Persistent or permanent cookies: these are cookies that remain on your device for a certain period or until you delete them.

Cookies, as to their purpose, can be:

  1. Necessary cookies: these are essential cookies that make it possible to navigate our applications and access all the features; if they are not, our services may perform poorly or not work at all.
  2. Performance cookies: these are cookies that optimize the way our applications work by collecting anonymous information about the pages accessed.
  3. Functionality cookies: these are cookies that remember your preferences and choices (such as your username)  
  4. Advertising cookies: These are cookies that target ads based on your interests and limit the number of times the ad appears.

2. Why do we use Cookies?

A Robel uses Cookies to provide the best user experience by making our applications easier and more personalized based on your choices and browsing behavior.

In this way we seek to understand how you use our applications and adjust content to make it more relevant to you, as well as remember your preferences.

Cookies participate in this process because they store, read and execute the data necessary to fulfill our objective.

4. Cookies Management

The installation of cookies is subject to your consent. Although most browsers are initially set up to accept cookies automatically, you can review your permissions at any time in order to block them, accept them or activate notifications for when some cookies are sent to your device. 

Currently, the first time you access our applications, you will be required to agree to their installation. Only after your acceptance will they be activated.

To do this, we use a pop up system on pop up on Home page Robel. In this way, we not only ask for your agreement, but we also inform you that your continued browsing on our sites will be understood as consent. 

As already stated, you may, at any time and free of charge, change the permissions, block or refuse Cookies. You can also configure them on a case-by-case basis. However, revoking consent for certain Cookies may make it impossible for some features of the platform to function properly.

To manage your browser’s cookies, simply do it directly in the browser settings, in the Cookies management area.

You can access tutorials on the subject directly from the links below:

If you use Internet Explorer.

If you use Firefox.

If you use Safari.

If you use Google Chrome.

If you use Microsoft Edge.

If you use Opera.

5. Final provisions

At  Robel, privacy and trust are fundamental to our relationship with you. We are constantly updating to maintain the highest standards of security. 

Accordingly, we reserve the right to change this Cookie Policy at any time. The changes will take effect shortly after publication, and you will be notified.

By continuing to browse our applications after this change becomes effective, you agree to them. We advise you to always check this Policy as well as our Privacy Policy.

If you have any questions about this Cookie Policy, please contact us:

This Cookie Policy was last updated: 20/12/2021